Shipping policy

SHIPPING POLICY

Last Updated: August 2, 2026

This Shipping Policy explains how orders placed through our website are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1 to 3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Once an order has been processed and transferred to the shipping carrier, the customer will receive a confirmation email containing available tracking information.

2. Shipping Destinations

We ship to the destinations available during checkout.

Available shipping methods, estimated delivery times, and shipping charges may vary depending on:

  • The delivery destination;
  • Product availability;
  • Package weight and dimensions;
  • The selected shipping method;
  • The carrier used to deliver the order.

If a destination is not available during checkout, we are currently unable to ship to that location.

3. Estimated Delivery Times

Estimated delivery times are displayed during checkout whenever available.

Typical estimated delivery periods are:

United States: approximately 5 to 12 business days after order processing.

International destinations: approximately 7 to 20 business days after order processing.

These delivery periods are estimates only and do not constitute guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by carrier operations, customs inspections, severe weather, public holidays, incorrect addresses, high order volumes, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, when applicable, are calculated and displayed during checkout before the customer completes the purchase.

Certain orders may qualify for free shipping when the conditions of a promotional offer are met.

Any free-shipping offer applies only under the conditions stated on the website and may be modified or discontinued for future orders.

5. Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require between 24 and 72 hours to appear or update after the carrier receives the package.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the package when necessary.

6. Incorrect or Incomplete Addresses

Customers must provide a complete and accurate shipping address when placing an order.

VENDORYA LLC is not responsible for delivery delays caused by an incorrect, incomplete, or outdated address provided by the customer.

Customers should contact us immediately at info@vendorya.com when an address correction is required.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

Additional shipping charges resulting from an incorrect address, failed delivery, or returned package may be charged to the customer where permitted by law.

7. Split Shipments

An order containing multiple products may be shipped in separate packages.

Customers may therefore receive more than one tracking number and packages may arrive on different dates.

A split shipment does not normally result in additional shipping charges unless otherwise disclosed before the purchase is completed.

8. Delayed Orders

We make reasonable efforts to ship every order within the timeframe communicated at checkout or in the order confirmation.

If we are unable to ship an order within the promised timeframe, we will contact the customer and provide the option to:

  • Accept a revised shipping date; or
  • Cancel the affected order and receive a full refund for the unshipped merchandise.

Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, online sellers must have a reasonable basis for their advertised shipping timeframe. When no timeframe is stated, the general federal rule is shipment within 30 days; if that cannot be met, the seller must obtain the customer’s consent to the delay or issue a prompt refund for the unshipped merchandise.

9. Lost Packages

If tracking information indicates that a package has not moved for an unusually long period or may have been lost in transit, customers should contact us at info@vendorya.com.

We will review the shipment information and, where appropriate, open an investigation with the shipping carrier.

Carrier investigations may require additional time. Any replacement or refund will be determined after reviewing the circumstances and in accordance with applicable law and our other store policies.

10. Packages Marked as Delivered

When tracking shows that a package has been delivered but the customer cannot locate it, the customer should:

  1. Verify the shipping address on the order;
  2. Check around the delivery location;
  3. Ask household members, neighbors, reception staff, or building management;
  4. Contact the shipping carrier;
  5. Contact us at info@vendorya.com if the package remains missing.

We will provide reasonable assistance and may request additional information before opening a carrier investigation.

11. Damaged Packages

Customers should inspect their package as soon as it is delivered.

If an order arrives damaged, the customer must contact us at info@vendorya.com as soon as reasonably possible and provide:

  • The order number;
  • A description of the damage;
  • Photographs of the product;
  • Photographs of the exterior and interior packaging;
  • A photograph of the shipping label.

Customers should keep the damaged product and its original packaging until the request has been reviewed.

12. International Orders, Customs and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs authorities may delay, inspect, open, or hold international packages. VENDORYA LLC does not control customs procedures or the time required for customs clearance.

Customers are responsible for ensuring that the products ordered may legally be imported into their destination country.

13. Refused and Undeliverable Packages

Packages may be returned to us because of:

  • An incorrect or incomplete address;
  • Repeated unsuccessful delivery attempts;
  • Failure to collect the package;
  • Refusal of delivery;
  • Unpaid customs or import charges.

When a package is returned, we will contact the customer when reasonably possible.

Any refund may exclude original shipping charges, return shipping charges, customs charges, and other non-refundable expenses incurred in connection with the shipment, except where prohibited by applicable law.

14. Order Changes and Cancellations

Customers should contact us immediately when requesting an order change or cancellation.

We will make reasonable efforts to process the request, but we cannot guarantee modifications or cancellations once an order has entered processing or has been transferred to the carrier.

Once an order has shipped, it will generally be handled under our separate Refund and Return Policy.

15. Delivery Date Disclaimer

Any date displayed during checkout, in an advertisement, or in an order confirmation is an estimated delivery date unless it is expressly identified as guaranteed.

VENDORYA LLC is not responsible for reasonable carrier or customs delays outside its control. However, this provision does not limit any mandatory rights or remedies available to customers under applicable law.

16. Contact Information

For shipping questions or assistance with an order, please contact:

VENDORYA LLC
8865 Commodity Circle, STE 12
Orlando, Florida 32819
United States

Email: info@vendorya.com
Customer Support: Available 24/7 by email